Tqm Project - 4544 Words

Abdullah Younus younus.abdullah@ymail.com EMN 502 PROJECT QUESTIONS 1. Why is service quality more difficult to define than product quality? -While service and production share many attributes, services have more diverse quality attributes than products. For example, product like a personal computer is typically evaluated on its merits, and it makes little difference to the user whether the person that assembled the computer was in a bad mood the day the computer was made. Service settings are more complex; thus quality is more difficult to define. A customer of a restaurant, for example, evaluates the quality of the restaurant not only on the merits of the food, but also on the demeanor of the employees, the speed of the†¦show more content†¦He found that wealth was concentrated in the hands of the few and poverty in the hands of the many. The principle is based on the unequal distribution of things in the universe. It is the law of the significant few versus the trivial many. The Pareto Principle is a rule-of-thumb, which states that: â€Å"20 percent of the problems have 80 percent of the impact.† The 2 0 percent of the problems are the â€Å"vital few† and the remaining problems are the â€Å"trivial many.† From the quality point of view, this diagram was introduced by the professor J. M. Juran, as an instrument for the classification of the problems of quality: ÃŽ ½ Major problems, they are only a few, but their results are quite important; ÃŽ ½ Secondary problems, there are also a great deal of minor problems, but their results are limited. A Pareto Diagram is a good tool to use when the process investigated produces data that are broken down into categories and you can count the number of times each category occurs. A Pareto diagram puts data in a hierarchical order, which allows the most significant problems to be corrected first. The Pareto analysis technique is used primarily to identify and evaluate nonconformities, although it can summarize all types of data. It is the perhaps the diagram most often used in management presentations. Typical observations from Pareto diagram analysesShow MoreRelatedThe Modern Business World : An Essential Concept Which Plays An Important Role For Organisations?1061 Words   |  5 Pagesresources (Haupt and Whiteman 2004). Hence, the concept of total quality management (TQM) is required. According to Oakland (2003), TQM basically refers to an integrated management philosophy that encourages an organisation to use all its resources, including people within the organisation, to achiev e the organisation’s objectives. Furthermore, TQM, Quality Assurance (QA), and Quality Control (QC) have a different concept. TQM is derived from the evolution of quality. In the early phase, quality evolvedRead MoreQuantitative Analysis : Marketing And Consumer Research1343 Words   |  6 Pages Project Management Anthony Redhead Grantham University Quantitative Analysis (BA 520) Introduction Below is a discussion of the benefits that an organization can gain utilizing linear programming (LP) for marketing research. The examples will show how LP is used for marketing and consumer research to identify the target population. We’ll explore the operational details of the application of LP to marketing research. We’ll also examine how dataRead MorePrinciples Of Total Quality Management1178 Words   |  5 Pagesduring and administration approach that began in the 1950s and has consistently turned out to be more general since the mid-1980s. Total quality management places strong recognition on process size and controls as approach of non-stop improvement. TQM is explanation of philosophy, attitude and association of a company that struggles to offer consumers with products and services. The way of life requires in all parts of the organizations operations, with forms being done well the first-time defectsRead MoreSix Sigma and Project Management1693 Words   |  7 PagesSix Sigma and Project Management Project Management in Business and Technology, Section 02â€Æ' Introduction â€Å"Sigma† is a symbol for a unit of measure which measures how much a process deviates from perfection. With the increase in demand for quality products/services, several organizations look for ways to improve their performance to meet customer’s expectations. Six Sigma is considered to be an approach which blends the components of quality management and business process re-engineering. SixRead MoreThree Concepts Of Operations Management877 Words   |  4 PagesOperations Management Business Models â€Å"Operations and project managers must be attuned to the characteristics of the organization and the demands placed on them to increase efficiencies and effectiveness† (Satterlee, 2013, p. 237). It is within these characteristics and demands that you will find the three most important concepts of operations management and business models, total quality management (TQM), project management and operations management. Operations Management Read MoreThe Functions Of Management Within A Healthcare Organization1285 Words   |  6 Pagesof various tasks that are required to complete a goal. A Gantt chart can be used to track key events known as milestones, thus referred as a milestone chart. They are mainly used to show individual employee production, overall production control, project management and in equipment or machine scheduling or load charting, (Liebler McConnell, 2012). The relationship can also show a depiction between planning and controlling (Liebler McConnell). Gantt charts have two main componentsRead MoreCost, Quality, And Timing939 Words   |  4 PagesTendering In this stage the project contract including all details about cost, quality, and timing is presented and usually several contractors make an offer. Then a contractor (or more than a contractor based on project requirements) is selected to accomplish the site construction. Usually the cheapest offer wins; of course there might be considerations of quality. Construction The contractor that has been appointed to carry out the site work now will be called as the constructorRead MoreCase Study : The Jaguar Venture1103 Words   |  5 Pagesin procedure and transitioned to advancement of a solitary adaptable, combined analyzer stage. The task, code-named Jaguar, was basic to the organization s aggressive methodology. It is noticed that, from the beginning, it was believed that the project needed to execute faultlessly. despite the change in key course and innovation, the Jaguar undertaking spoke to a critical takeoff from Teradyne s conventional task execution technique including expanded accentuation on in advance arranging andRead MoreThe Father Of Total Quality Management1720 Words   |  7 PagesThe father of Total Quality Management is W. Edwards Deming (1986). He believed in order for TQM to be successful it requires transformation of the American business management. TQM have received mixed views public organizations believe it worked while, others did not. The key elements of TQM are: I. Leaders must develop and disseminate the aims and purposes of the organization. Management must also commit to them. II. Everyone, including upper management, must learn the new philosophy. III. InRead MoreQuantitative Analysis : Project Management1505 Words   |  7 Pages Project Management Anthony Redhead Grantham University Quantitative Analysis (BA 520) Introduction Project management is known as a discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve goals and meet specific success criteria. The tools that will be discussed have been used by non-profit organizations, and small businesses that will point toward best practices that are general, tactical, and